Uptime Guarantee means we promise your website or application will be available almost all the time. This is important because downtime can hurt your business and frustrate your customers.
Specify the percentage of time your service will be available.
Define the maximum time it takes to respond to customer support requests.
Set the target time for resolving issues or complaints.
Outline metrics like data transfer rates, network latency, or application response times.
If our uptime falls short of our guarantees, customers may receive SLA credits based on affected instance hourly costs, as specified.
| Outage Time Frame | Effective Approx Availability | Credit Amount |
|---|---|---|
| Less than 9 minutes | 99.99% | 12 hours |
| 10 - 59 minutes | 99.98% | 24 hours |
| 1 - 2 hours | 99.85% | 48 hours |
| 2 - 4 hours | 99.70% | 120 hours |
| 4 - 7 hours | 99.50% | 240 hours |
| 7+ hours | 99.00% | 5 days |