Bharat Data Center commits to providing uptime of 99.95% or greater. If uptime falls below this, customers may receive service extensions or credits.

Customers must report downtime within 24 hours for eligibility for rebates, providing necessary information and cooperation for investigation.

Rebates are calculated per incident and must be requested within 2 days of the end of the billed month. They are applied to future invoices.

Several events, including customer actions and force majeure, are exempt from downtime calculations.

The period for calculating downtime begins when the Bharat data centre is notified and ends when the issue is resolved.

Customers are responsible for Data security measures and backup plans.

Customers must purchase and manage data backup and recovery plans.

This SLA outlines the sole remedies for service unavailability or failure, and Bharat Data Center’s obligations in such cases.